Thank you for choosing Shywool for your needs! We strive to provide you with the best products and services, including reliable shipping. Please review our shipping policy below to understand how we process orders and deliveries.
Order Processing:
Once your order is placed, please allow 3-5 business days for processing. During peak seasons or sales, processing times may be slightly longer, but we will always do our best to fulfill your order as quickly as possible.
Shipping Methods:
We partner with trusted courier services to ensure your items are delivered safely and efficiently. The shipping method will be determined based on your location and the size of your order.
Estimated Delivery Time:
The delivery time for your order will depend on the courier service used and your location. On average, most orders are delivered within 7-10 business days from the date of shipment. Please note that delivery times may vary due to factors beyond our control, such as weather conditions or peak shipping seasons.
Tracking Information:
Once your order has been shipped, a tracking number will be generated and sent to the email address provided during checkout. This tracking number will allow you to monitor the progress of your package as it makes its way to you.
Shipping Costs:
Shipping costs are calculated based on the weight of your order and your location. You can view the shipping fees during the checkout process before completing your purchase.
Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for orders that are lost or delayed due to incorrect address information.
Missing or Damaged Shipments:
In the rare event that your order is lost or arrives damaged, please contact our customer service team immediately at [email protected]. We will work with you to resolve the issue and ensure you receive your items as quickly as possible.
Contact Us:
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at [email protected]. Our customer service team is here to assist you with any inquiries you may have.
Thank you for choosing Shywool. We appreciate your support and hope you enjoy your crafting experience with us!