What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address in order to provide us with information that helps us understand your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
We do not store credit card information, nor do we share customer information with any third parties.
Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collection and use of that information for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will ask directly for your express consent.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time by contacting us at [email protected]; mailing us at No. 49, Houting Second Industrial Zone, Baoan District, Shenzhen, Guangdong, China; or clicking the unsubscribe link at the bottom of each email.
Do we disclose the information we collect to outside parties?
Unless we provide you with advance notice, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below. The term “outside parties” does not include Sarafina Fiber Art, Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
WordPress and WooCommerce
Our store is built on WooCommerce. They provide us with the online e-commerce platform that enables us to sell our products and services to you. Your data is stored through data storage, databases, and the general WooCommerce application purchased by Shywool. They store your data on secure servers behind firewalls.
Payments
If you choose a direct payment gateway to complete your purchase, WooCommerce stores your credit card data. This data is encrypted via the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only stored for as long as necessary to complete your purchase transaction. Once completed, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure that our store and its service providers handle credit card information securely.
Third-Party Services
In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to enable them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we provide to them for your purchase-related transactions.
For these providers, we encourage you to read their privacy policies so that you understand how these providers will handle your personal information.
In particular, keep in mind that certain providers may be located in, or have facilities located in, a different jurisdiction than you or us. So if you choose to proceed with a transaction involving the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction in which that service provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used to complete that transaction may be subject to disclosure under United States law, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer subject to this Privacy Policy or our website’s Terms of Service.
Third-Party Links
In an effort to provide you with increased value, we may include third-party links on our website. These linked sites have separate and independent privacy policies. Therefore, we are not responsible for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, we encrypt that information using secure socket layer technology (SSL) and store it using AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional generally accepted industry standards.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with better services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to help us better understand our website visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser (such as Netscape Navigator or Internet Explorer) settings. Each browser is slightly different, so check your browser’s “Help” menu to learn the correct way to modify your cookies. If you turn cookies off, you will not be able to access many of the features that make your website experience more efficient, and some of our services will not function properly. However, you will still be able to place orders by phone by contacting customer service.
How can you opt-out, delete, or modify the information you have provided to us?
To modify your email subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that you may receive any emails that are already in production due to email production schedules. To delete all of your online account information from our database, please log in to the “My Account” section of our website and delete your shipping address, billing address, and payment information. Please note that we may retain information about a single sales transaction in order to service that transaction and for record keeping.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province, or that you are the age of majority in your state or province and have received our consent to allow any of your minor dependents to use the site.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting them on the site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any feedback on privacy or any other issue.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information, please contact our Privacy Compliance Officer at [email protected] or by mail at No. 49, Houting Second Industrial Zone, Baoan District, Shenzhen, Guangdong, China.