At Shywool, we pride ourselves on the quality and craftsmanship of our handcrafted products. Your satisfaction is our top priority and we are committed to ensuring you are happy with your purchase. Please review our return policy for online purchases below.
Return Eligibility
- Timeframe: Returns must be initiated within 14 days of receipt.
- Conditions: Items must be in original condition, unused, and in original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Return Process
To initiate a return:
- Please contact our customer service team at [email protected] with your order number and reason for return.
- Our team will provide you with a Return Authorization Number (RAN) and detailed return instructions.
To prepare your return:
- Attach your original receipt or proof of purchase.
- Package the item securely in its original packaging to prevent damage during shipping.
Shipping:
- Return shipping costs are the responsibility of the customer.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned merchandise.
Return Address:
- The return address will be provided along with a Return Authorization Number (RAN).
Refunds
Processing:
Once we receive and inspect your return, we will send you an email to let you know if your refund has been approved or denied.
Approved Refund:
If approved, your refund will be processed and the refund amount will be automatically transferred to your original payment method within 7-10 business days.
Partial Refunds:
In some cases, only partial refunds are allowed (if applicable):
- Any item that is not in its original condition, damaged, or missing parts due to no fault of ours.
- Any item returned more than 30 days after delivery.
Exchanges
We only replace defective or damaged items. If you require an exchange for the same item, please contact us at [email protected] for further instructions.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the return. We will mail the gift certificate to you upon receipt of the returned item.
Contact Us
If you have any questions about our Return Policy, please contact us at:
Email: [email protected]
Policy Updates
Shywool reserves the right to update or modify this Return Policy at any time without prior notice. Please review this policy regularly for any changes.
Thank you for shopping at Shywool!