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Common queries answered
Frequently asked Questions
Delivery times are typically 1 to 3 weeks, depending on the destination. Please note that these are estimates and actual delivery times may vary due to factors such as customs clearance or weather conditions.
Return Eligibility
- Time Frame: Returns must be initiated within 14 days of the received date.
- Condition: Items must be in their original condition, unused, and in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Full policy: https://shywool.com/refund_returns/
Once we receive your order confirmation, we will process all orders within 3-7 business days (excluding weekends and holidays). You will receive an additional email notification once your order has been shipped. If you need to change the address, please contact us at [email protected] to modify it.
Once your order has shipped, you will receive a shipping confirmation email with your tracking number to help you follow the progress of your shipment.
You can contact us for customer support via email: [email protected] or WhatsApp: +86 18520262115 or the instant chat tool on the website.
If you enter the wrong address, please contact us immediately via email [email protected] to modify it.
Yes, we can ship to most countries.
Yes, as long as you place the orders at the same time, Shywool will send all the items in your order in one package.